This notice explains how Cycle Experts processes personal data in connection with its bicycle repair workshop services, website use, and related communications.
This introduction outlines the general scope of data handling, user rights, and where to direct policy-related questions.
Subject to applicable law, you may request access to your personal data, ask us to correct inaccurate information, request deletion where retention is not required, or object to certain processing. Some requests may be limited where we must keep records for service completion, accounting, security, or legal compliance.
To make a privacy request, provide enough information for us to identify the relevant record and describe the action you want us to take. We will review the request, confirm whether any legal or operational limits apply, and respond within a reasonable period under applicable law.
We retain personal data for the period needed to handle inquiries, complete repairs, maintain service records, meet accounting obligations, resolve disputes, and comply with applicable law. When data is no longer required, we delete it or de-identify it in a practical manner consistent with our records management process.
If we make material changes, we will update the notice on this page and may provide additional notice where appropriate. The revised version applies from its stated effective date, and continued use of the site after that date means the updated notice governs future processing.
Use the contact details below for questions about this notice or your personal data.
We use personal data to respond to inquiries, schedule and manage bookings, receive bicycles for service, inspect and repair equipment, prepare quotes, obtain approval for additional work, issue service summaries, process payments, maintain records, communicate about appointments or parts availability, and support site security and basic analytics. We may also use limited contact information to send maintenance reminders where permitted and where you have not objected.
We may share personal data with service providers that support website hosting, communications, payment processing, record keeping, and similar operational functions. We may also share information with suppliers or repair-related partners when needed to confirm compatibility, arrange parts, or complete approved work, subject to confidentiality and use limitations.
We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or other legal processes. We may also share information where disclosure is necessary to protect our rights, address fraud or misuse, or support a lawful investigation.
We may collect contact details, bicycle and service information, appointment details, payment-related records, inspection notes, service history, and communications sent through phone, email, contact forms, or in person. Where needed for workshop operations, we also process information generated during intake, mechanical inspection, quote approval, repair, quality check, and collection.
We receive data from you when you submit an inquiry, arrange a booking, bring in a bicycle, approve work, or communicate with us. We also create records from inspection findings, service summaries, payment processing, and workshop administration, and we may receive limited information from payment or communication tools used to complete the transaction.
Our site may use essential cookies to support core functions, such as page navigation and form handling, and may use limited preference or analytics cookies to understand site use and improve reliability. Cookies may be session-based or persistent depending on their purpose, and they are not used to make decisions about bicycle servicing or repair outcomes.
You may manage cookies through your browser settings and, where available, any on-site preference controls. Disabling certain cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookies to collect more information than is needed for operation, security, and usage analysis.
